Cancellation and Refund Policy
At Heramb Ganpati, we value your satisfaction with every purchase. Please carefully review our return policy below to understand the guidelines and procedures for returning items.
Eligibility for Returns
- We accept returns on eligible items within 2 days of delivery.
- To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Customized or personalized items are not eligible for return unless they are damaged or defective upon arrival.
Return Process
- Initiate Return: Contact our customer support team within 2 days of receiving your order to initiate the return process.
- Return Authorization: Our team will provide you with a return authorization number and instructions for returning the item.
- Packaging: Ensure the item is securely packaged in its original packaging, including any accessories or documentation.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method.
- Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process a store credit or exchange as per your preference.
Non-Refundable Items
- Please note that we do not offer refunds for returned items. We provide store credit or exchanges only.
- Shipping costs, including the original shipping fees incurred at the time of purchase, are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately for assistance. We will arrange for a replacement or exchange at no additional cost.
Final Sale Items
- Certain items may be marked as final sale and are not eligible for return. Please review the product description carefully before making your purchase.
Contact Us
If you have any questions or concerns regarding our return policy, please reach out to our customer support team. We are here to ensure that your experience with Heramb Ganpati is satisfactory and enjoyable. Thank you for choosing us for your spiritual and holistic wellness needs!